At Solution we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange.

Return requests will NOT be accepted in the following circumstances:

1. The product has been used or is not in its original condition;
2. The product is returned without its original packaging, accessories, parts, or free gifts/free promotional items associated with the purchase and warranty cards (if any);
3. The products and free gifts are returned in the same package, if the items were originally delivered in separate packaging;
4. The Product has been damaged by you;
5. Products such as lingerie, innerwear, swimsuit, cosmetics, perfumes, deodorants, food and beverage items (perishable and non-perishable), food and health supplements, personal hygiene items, free gifts, precious metals (gold, silver, platinum), jewellery, electronic/digital devices, and such other items as may be decided by Mediacorp from time to time. For avoidance of doubt, electronic/digital devices includes smart TV, mobile telephone, tablet, phablet, personal computer and other similar items.
6. Any consumable item which has been used or installed;
7. Products with tampered or missing serial number;
8. Missing manufacturer tag especially in case of clothes and shoes;
9. Original seal is broken;
10. Any damage/defect which is not covered under the manufacturer’s warranty;
11. Warranty card does not allow for any exchanges or returns.