Questions & Answers
SEND US A MESSAGE
CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Do products offered for sale on EletrX Pro Shop come with Manufacturer Warranty?
Selected products may come with a Manufacturer Warranty. Information on the product features and Manufacturer Warranty is available during our livestream and on the website. You will receive the product warranty card and related information inside the packaging (where applicable).
How do I buy online?
- Go to shop.eletrxpro.com.
- Select your preferred Product and click ‘Add to Cart’ or ‘Buy Now’
- Click on ‘Check Out’ and key in your information in the Billing Information
- Confirm the ‘Shipping Information’ and ‘Shipping Method’
- Select your preferred payment method in the Payment Information tab using the relevant payment options
What exactly happens after ordering?
Yes, you will receive an email notification detailing your order summary upon successful order placement.
Will the item sold on the website look exactly like what I saw on the TV/website?
At EletrX Pro Shop, we understand that electronic accessories play an essential role in enhancing your devices’ functionality, protection, and style. That’s why we strive to curate a diverse collection of cutting-edge products that cater to all your electronic needs. Whether you’re looking for a sleek phone case to protect your device from everyday wear and tear or a trendy Apple Watch band to match your unique style, we’ve got you covered.However, do note that the colour, size and other details may vary from the actual product due to lighting or screen resolution differences.
Can I cancel my order?
You may not cancel or make any changes to an order once it has been submitted. If you have any concerns with your order, please contact EletrX Pro Shop Customer Service at Contact Us.
How do I track my order status?
Please refer to our Track Order Page.
Payment Information
What are the payment methods available?
EletrX Pro Shop offers the following payment methods:
- Credit/Debit Card
- Paypal
Do you offer an installment plan?
No, there isn’t any installment plan offered at the moment.
Orders and Returns
Why have I not received my order yet?
We regret that delays in delivery may occur due to unforeseen circumstances. Please contact EletrX Pro Shop Customer Service at Contact Us and our Customer Service Executives will assist you further on any queries which you may have with regards to your order.
How long will delivery take?
Please refer to our Shipping Page.
How long does the delivery take and how much does it cost?
Please refer to our Shipping Page.
Do you deliver to overseas addresses?
Yes.
